We can help whether you need spares support, technical support, product support and specialist support. Our support services are designed to ensure you get the most from your investment.
We offer only genuine manufacturer spares
Our support team is ready to answer your technical questions, help you resolve any issues with our products, and provide many different forms of support.
Our service technicians around the world offer start up on new equipment and provide support and maintenance services.
In most cases, minor problems can be resolved over the telephone. For more complex issues they will arrange service visits.
We recommend setting up a customised service contract that covers annual or semi annual product maintenance. Regular maintenance is a good method to ensure that equipment is maintained to the highest performance level and will significantly reduce the probability of downtime.
Customised training programmes at your premises or at the manufacturers.
Training programmes for all equipment supplied by Proact, can be designed around a customer’s specific requirements from general equipment maintenance to operational productivity programmes. Training can be designed for both new and existing installations.
Proact offers a range of niche consultancy services. Often, within the scope of a larger project, there are activities that demand a very specific skill set and expertise. Proact has unique access to numerous value-added services to meet essential project requirements.